Last revised: June 2020
MAELYS Cosmetics is the only operator collecting or maintaining personal information through the https://www.maelyscosmetics.com website.
A member (any visitor or other person making use of the website) may contact https://www.maelyscosmetics.com using the following information:
Maelyseu Cosmetics 2017 Ltd
Please review the Terms & Conditions of Usage.
COLLECTION OF INFORMATION
The website actively collects information from its members such as first and last name, age, city and state, email address, gender, birth date, and information through signup forms, applications, voluntary surveys, sweepstakes, contests, purchases, and participation in public forums such as bulletin boards.
The site reserves the right to passively collect information related to site usage such as time spent on site, areas visited, and sites linked to and from. In the future, the site may collect additional information and may install cookies on members' hard drives.
The site allows members to make personal information available in public forums such as bulletin boards, to the extent the members choose to disclose such information.
If a member contacts any employee or affiliated person, a record of that correspondence may be kept.
The site is prohibited from conditioning a member's participation in an activity on the member's disclosing more personal information than is reasonably necessary to participate in such activity.
USAGE OF INFORMATION
Personal information is used for recordkeeping, site management, activities on the site, the fulfillment of requested transactions, and marketing only to members who have consented to such marketing.
Personal information collected from members is not disclosed to third parties, except companies with which the web site is affiliated by common ownership. The site may retain third parties to review certain personal information to advise it on demographic and marketing related issues, typically on an aggregated basis, and only after such third parties have agreed to maintain the confidentiality, security, and integrity of any personal information obtained.
A parent (or guardian) of a minor may consent to collection and use of that minor's personal information without consenting to the disclosure of that information to third parties.
Parents can review and have deleted the minor's personal information and/or can refuse to permit further collection or use of the minor's personal information, either of which will terminate the minor's membership on the site.
In either case, please send a letter by fax or mail to the contact address listed above:
Parent/Guardian’s Signature: _______________________________
Parent's Name (print): _____________________________________
Minor's Name (print): ______________________________________
Parent's e-mail: __________________________________________
Georgiou Griva Digeni 81-83, 1st, 5th and 6th Floors, Nicosia 1090, Cyprus.
*This address is not for products returns.
Email: [email protected]
MAELYS COSMETICS CUSTOMER POLICY UPDATED JUNE 26 2019
Quality is our guarantee! We are dedicated to bringing you products that you will fall in love with, however, we understand the nature of cosmetic products and realize that there are times you will need to make a return. If you are not completely satisfied with your product we want to know! We’re happy to hear your opinion and recommend products that may be a better fit for you.
RETURN & EXCHANGE POLICY
Although some customers do see results after only one jar, noticeable results are typically expected within 6-8 weeks of using the B-Tight mask. Each jar is measured to last 3-4 weeks when used as directed on the booty.
We guarantee results after at least 45 days of daily use as directed. If you do not see results after 45 days of use, you are welcome to contact us at [email protected] to request an exchange of another product of your choice from our website.
The customer is responsible for any return shipping costs and customs fees. You are welcome to choose whichever courier you prefer, just be sure to pack the items properly to ensure that your return arrives undamaged. If you are shipping an item over $75, you should consider using a trackable shipping service. We cannot guarantee that we will receive your return. Please do not mail any packages CoD (collect on delivery) as they will not be accepted.
DAMAGED OR DEFECTIVE ITEMS
Upon receiving your package, please check to make sure that all items from your order are present. If you receive damaged or defective products, email us within 48 hours of delivery with a photo of how you received the package. We will send a replacement of the damaged item at no cost.
If your order appears to be lost, we advise you to contact us by email within the first 14 business days of placing your order for US orders and within 30 days for international orders and we’ll be happy to assist you.
If your package is listed as delivered according to tracking information, but you still have not received it please contact us in a timely manner via email and we’ll be happy to assist you. Orders that are returned to us due to invalid shipping information can be resent, however, the customer will be responsible for the shipping costs.
MAELYS Cosmetics reserves the right to change and update this return policy at any time.
You are welcome to contact customer service with any questions by email at [email protected]